Whether you want to check the status of your order, have a question about a specific product, need our expert advice so you can pick the right solution for your project, or just need help with a return... We are happy to help!
Orka Distribution Center
5600 Keaton Crescent,
Mississauga, ON L5R 3G3
Customer Service Hours
Our Customer Service staff is available from Monday through Friday from 8 am to 4 pm (EST).
If you've placed your order before 10AM (EST) on a weekday, your order will be shipped out that day (excludes holidays).
You will receive an email shipping confirmation within 24 hours containing your tracking information.
All customers are able to track their package with the tracking number provided via email at the time of the order fulfillment. You can track your package on the carrier’s website.
If you need further assistance tracking your package please contact us at 1-833-333-6752.
Don't worry, it happens! If you placed an order but did not receive a confirmation email within the next 10 minutes after placing an order, make sure to check your Junk mailbox.
If the email is not in there either, make sure to give us a call at 1-833-333-6752 so we can confirm we received your order, and resend you the confirmation email.
Yes, and we've made the process quite easy for you. In order to return an item, you must request a return at https://orka.ca/a/returns.
Your request must be submitted within 30 days of your purchase, and returned items must be in original packaging and undamaged.
Don't be a stranger. Let's have a talk!
Still Have Questions?
Visit our FAQ to find answers to questions you might have.
Read our shipping policy to find out about your shipping options.
Read our return policy so you know exactly what to expect.
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