Orders with items marked as "In Stock" at Orka usually ship within (1) business day from the time your order is placed. 
Orders with items marked as “Special Order Items” need to be ordered from our Vendors, and can take between 10 to 15 business days to be shipped.
Please refer to the “product status message” as posted on the product page for individual items.

We offer free shipping on any Cyber Week order over $49. We also offer a $5.99 flat shipping rate for orders under $49.
Our free shipping offer does not apply to items identified as oversized items, or shipping locations in NL, NU, NT, or YT.

To learn more, visit our Shipping Policy page.

Yes, you will be able to use our Warehouse Pickup service during our Cyber Week Blowout Sale.

To find out more about our warehouse pickup option, visit our Warehouse Pickup Policy page.

Our extended holiday return policy allows orders placed between November 1, 2022 and December 31, 2022 to be returnable through January 31, 2023. Returns we automatically authorize on your behalf will reflect the extended holiday return policy.

To learn more about our easy return process, visit our Return & Refund Policy page.

You can find all shipping options and respective estimated delivery dates at checkout once you've entered your shipping address.

To ensure you get all the products you want, we recommend you beat the shopping rush by placing your online gift orders as early as possible this year.

Alternatively, you can choose to pick up your online order (usually ready in 2 hours) from our warehouse located in Mississauga, ON. 
To find out more about our warehouse pickup option, visit our Warehouse Pickup Policy page.

Your order will be delivered by a third-party shipping provider who will offer order tracking services. This service will allow you to monitor your package as it makes its way to its final address.

You can check the status of your shipment in the following ways:
- Follow the instructions included in your shipping confirmation email to track your order through the carrier’s website.
- Contact the Orka team by phone at +1(833) 333-6752.
- Use our website Live Chat to talk to an Orka team member.
- Email us at info@orka.ca for a status update.

By creating an account you will be able to make changes to your address. If you already have an account, you can login, click on My Account and then View Addresses, edit the address you will like to change. If you don't have an account, you can register here. It only takes 30 seconds! 

If you already placed an order and would like to change its destination, please contact us directly.