Orders with items marked as "En Stock" at Orka usually ship dans un délai de (1) jour ouvrable from the time your order is placed. Please refer to the “product status message” as posted on the product page for individual items. Orders with items marked as “Special Order Items” need to be ordered from our Vendors, and can take between 10 to 15 business days to be shipped.

 You will receive a shipping confirmation email within 24 hours containing your tracking information.

General Shipping Information & Shipping Rates
A shipping charge applies to all orders. Shipping rates depend on the product(s) in your order and are determined by weight, size and destination. To determine the shipping rate for a specific product, add the item to the cart and proceed to check out to see all shipping methods and rates.


Free Shipping on Orders Over $49 & $10 Flat Shipping Rate
Our fast, free shipping offer applies to all orders over $49 (after any discounts or promo codes are applied, and before any taxes are added) that are shipped through Standard Delivery within Canada.
For orders below $49, a $10 flat shipping rate offer will be applied.


Exceptions
Our free shipping and flat shipping rate offers do not apply to:
- Oversized items and items over 50 lbs.*
- Les articles à destination de régions éloignées qui nécessitent une livraison par avion ou des frais de livraison supplémentaires (valeur d'expédition supérieure à 15 $)**
- Please note that we cannot deliver to PO boxes at this time.

*Any applicable shipping or oversize fees will calculate automatically during the shopping process prior to payment and is subject to the applicable taxes.
**Some remote areas of Canada can only be serviced by air delivery. In these cases free shipping and flat shipping rate offers are not available and extra shipping charges may apply. If extra shipping charges are required for your order we'll contact you to confirm the additional fees.


Express & International Shipping
Express shipping: Need something A.S.A.P? Make sure you evaluate our different delivery options at the checkout and choose what is most convenient for you.
International shipping: To find out whether we can ship an item to your International address, simply send us an email at info@orka.ca. We are happy to serve worldwide customers!


Warehouse Pickup
Le ramassage en entrepôt n'est possible que s'il est sélectionné par le client lors de la commande, pendant les heures d'ouverture d'Orka et uniquement pour les commandes confirmées par le courriel de notification de ramassage de commande. La plupart des commandes sont prêtes en quelques heures. Toutefois, veuillez prévoir un délai de traitement supplémentaire pour les articles nécessitant un assemblage ou les commandes volumineuses.
For more information, visit our Politique de Ramassage en Entrepôt.

Your order will be delivered by a third-party shipping provider who will offer order tracking services. This service will allow you to monitor your package as it makes its way to its final address.

You can check the status of your shipment in the following ways:
- Follow the instructions included in your shipping confirmation email to track your order through the carrier’s website.
- Contact the Orka team by phone at +1(833) 333-6752.
- Utilisez notre site Web Live Chat pour parler à un membre de l'équipe Orka.
- Email us at info@orka.ca for a status update.

By creating an account you will be able to make changes to your address. If you already have an account, you can vous connecter, click on My Account and then View Addresses, edit the address you will like to change. If you don't have an account, you can register ici. It only takes 30 seconds! 

If you already placed an order and would like to change its destination, please contact us directly. 

We like to make things simple. Here's our return policy.
If you are not pleased with your purchase from Orka.ca, you can return the product online and get a credit card refund. You can return a product for jusqu'à 30 jours following the date you purchased it. To be eligible for a return, all products must be in the original packaging, and undamaged.

Pour bénéficier d'un remboursement intégral, tous les produits doivent être retournés dans leur emballage original et doivent être dans un état neuf, sans aucun signe d'utilisation. Des frais de restockage peuvent être appliqués aux articles en fonction du type de retour et de l'état de l'article au moment du retour.

In order to return items you must request a return at https://orka.ca/a/returns,et suivez les étapes. Vous pouvez également consulter l'onglet suivant de cette FAQ "Comment retourner mon article" pour obtenir des instructions étape par étape.

Exceptions
Some products may be non-refundable.
Non-refundable products such as Final Sales & Open Box Items are clearly identified in our product description details as non-returnable.
Shipping fees are non refundable.

Exchange policy
Pour le moment, nous ne sommes pas en mesure d'échanger des articles. Les clients qui souhaitent retourner un article pour en acheter un autre recevront un remboursement complet de leur article retourné et pourront passer une nouvelle commande pour le nouvel article qu'ils souhaitent.

Step 1: Go to Demander un retour

Step 2: Access your order and select the item(s) you wish to return. You will receive an RMA (Return Merchandise Authorization) and Return Label by email.
Once you receive your return label by email, please print your return label and a copy of your invoice.

Step 3: Package your items securely for return: seal the invoice copy inside the box and stick the return label on the outside of the box.

Step 4: Bring your package at the nearest Purolator drop off point.
Dès que nous recevrons l'article, nous effectuerons un contrôle de qualité. Le remboursement sera effectué dès qu'il aura été approuvé et vous recevrez une notification par courrier électronique lorsque ce contrôle sera terminé.
Please allow up to (7) business days for your return to be processed.

*Please note that the return label is a $10 flat fee which will be deducted from your refund instead of paying directly to the shipping carrier.
 **For oversized or heavy parcels the cost of the return label will be adjusted (our team will contact you before processing the return for an approval).

At Orka.ca you will find authentic and high quality products manufactured by industry leading brands. Products warranties are given and supported by the manufacturer of the product. Because the terms and conditions can vary from one item to another, we always recommend you review the product warranty before completing an order.

If the product does not function as originally described or intended while under warranty please contact the manufacturer directly.
Si vous avez besoin d'aide, n'hésitez pas à nous contacter - nous serons heureux de vous guider dans cette démarche.

If you need assistance placing your order, please contact us at +1(833) 333-6752 and we will be more than happy to assist you, or answer any of your questions.

Don't worry, it happens! If you placed an order but did not receive a confirmation email within the next 10 minutes after placing an order, make sure to check your Junk mailbox.
If the email is not in there either, make sure to give us a call at +1(833) 333-6752 so we can confirm we received your order, and resend you the confirmation email.

You can make changes to your order within the same day once the order has not been fulfilled. If your order has been fulfilled and you would like to cancel or make a change you will have to receive the item and return it. Items that are in the fulfilled status are already sent to the delivery carrier.

If you would like to make a change on an order that is not yet fulfilled, please contact us at +1(833) 333-6752.

Changed your mind? Not a problem. If your order has not been shipped, please contact us and we will be able to assist you with cancelling your order.

Please keep in mind all orders with items marked as "En Stock" are shipped within (1) business day.

If there is a product you will like to purchase, that is not available on Orka.ca, please envoyez-nous un courriel with the model/part number of the product and the manufacturers name. We will contact the manufacturer for product availability and details.

Items that are not regularly stocked on Orka.ca are considered as Special order items.

Les demandes de commandes spéciales peuvent prendre plus de temps à traiter et à livrer. Tous les articles en commande spéciale ne sont pas remboursables et nécessitent un paiement avant que la commande ne soit passée auprès du fabricant.

Yes, an invoice is sent by email to you once your order is placed. You can also vous connecter to your account, or en créer un to access all your order invoices at any time.

Items that are not regularly stocked on Orka.ca and for which you contacted us to get them ordered from the manufacturer are considered special order items.
Tous les articles commandés spécialement sont en vente finale.