Orders with items marked as "In Stock" at Orka usually ship within (1) business day from the time your order is placed. Please refer to the “product status message” as posted on the product page for individual items.

Orders with items marked as “Special Order Items” need to be ordered from our Vendors, and can take between 10 to 15 business days to be shipped.

You will receive a shipping confirmation email within 24 hours containing your tracking information.

Your order will be delivered by a third-party shipping provider who will offer order tracking services. This service will allow you to monitor your package as it makes its way to its final address.

 You can check the status of your shipment in the following ways:
- Follow the instructions included in your shipping confirmation email to track your order through the carrier’s website.
- Contact the Orka team by phone at +1(833) 333-6752.
- Use our website Live Chat to talk to an Orka team member.
- Email us at info@orka.ca for a status update.

Don't worry, it happens! If you placed an order but did not receive a confirmation email within the next 10 minutes after placing an order, make sure to check your Junk mailbox.

If the email is not in there either, make sure to give us a call at +1(833) 333-6752 so we can confirm we received your order, and resend you the confirmation email.

Yes, and we've made the process quite easy for you. In order to return an item, you must request a return at https://orka.ca/a/returns.
Your request must be submitted within 30 days of your purchase, and returned items must be in original packaging and undamaged.
To receive a full refund, all products must be returned in their original packaging and must be in like new condition, with no signs of use. A restocking fee might be applied on items depending on the type of return and the item’s condition upon return.